Privacy policy

1. Controller
The data controller is Newdigisol Media SRL, Calea Calarasilor 234, Braila, Braila, 810467, Romania, email office@newdigitalmedia.eu.

2. Data collected
We may process account data, identification data, company data, billing address, contact details, order details, invoices, payment status, support tickets, technical logs, IP addresses, security events and communication records.

3. Purposes and legal bases
We process personal data to create and manage accounts, process orders, issue invoices, provide hosting/domain/software services, answer support requests, secure the platform, comply with legal accounting and tax duties, prevent abuse and communicate service information. Legal bases may include contract performance, legal obligation, legitimate interest and consent where required.

4. Recipients
Data may be shared with hosting infrastructure providers, domain registrars/registries, payment processors, email providers, accounting providers, professional advisers, public authorities and other processors needed to provide the service.

5. International transfers
If data is transferred outside the EEA, we use appropriate safeguards such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

6. Retention
Account and service data is retained while the account is active and as needed for contractual, security, accounting and legal obligations. Invoice and accounting data is retained according to applicable Romanian accounting and tax retention rules.

7. Data subject rights
Individuals may request access, rectification, deletion, restriction, portability and objection, and may withdraw consent where processing is based on consent. Requests can be sent to office@newdigitalmedia.eu. A complaint may be submitted to the competent data protection authority.

8. Security
We use reasonable technical and organisational measures to protect data, including access control, encrypted transport where configured, audit practices and security monitoring. Clients must protect passwords and keep account data accurate.

9. Cookies
Cookie and tracking information is described in the Cookie Policy.

10. Updates
This policy may be updated when processing activities, legal duties or service providers change.